Shipping & Returns
· There is a $15 flat rate shipping cost on all orders. This flat rate does not apply to overseas orders, ONLY Continental US orders.
· Please call for rates and charges about shipping outside of the continental US.
· $15 Flat rates do not include oversized items such as cutters and oversized media rolls.
· All shipping is handled via FEDEX/UPS Ground. Other shipping services are available please call:
o Next Day
o Second Day
o Third Day
· Please call with any additional questions in regard to Shades of Paper shipping policies.
There are no refunds for products unless the product is unopened or shown to be defective. In order to return goods, the customer must email or call and obtain a return authorization before sending the product back. Returns without authorization will be refused. An in-store credit will be issued to the customer for the purchase price less 20% restocking charge. Shipping charges are not refundable. Returns will not be accepted on products 30 days or older.
If a product is found to be defective, the customer should be immediately email or call and obtain an authorization to ship the defective item back to Shades of Paper. The item will be replaced.